Twitch streamer PirateSoftware took his harassment complaint public after a player repeatedly targeted him with insults in what appears to be Ashes of Creation. The main offense? Calling him a “ferret f***er” along with other trolling behavior.
PirateSoftware didn’t just report the player through normal channels. He contacted the game’s support staff directly and then discussed the entire exchange on stream while showing viewers the private messages.
His complaint centered on two issues. First, he argued the company wasn’t acting fast enough despite the clear harassment. Second, he wanted much harsher punishment than what was being applied.
According to the stream discussion, PirateSoftware pushed for permanent bans and even IP bans for the offending players. He apparently felt standard temporary bans and basic moderation tools like muting or blocking weren’t enough for this kind of targeted harassment.
The situation got messy when viewers compared what PirateSoftware said on stream to the actual DM screenshots. Multiple people pointed to a YouTube video showing the full message exchange and claimed his characterization didn’t match reality. Some accused him of presenting the support staff’s responses as “completely different and worse” than what the messages actually showed.
The thread also included murkier allegations about PirateSoftware trying to connect the harassment to more serious concerns like swatting. However, these claims remain disputed with no clear evidence presented in the available materials.
The technical reality makes PirateSoftware’s request for IP bans somewhat pointless. Most determined harassers use VPNs, which let them change their IP address instantly. Dynamic IP assignment means regular users often get new IPs automatically anyway.

